Claims

In accordance with the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data( hereinafter the General Data Protection Regulation or GDPR) and in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter the LOPDGDD), it is reported that THE CONTROLLER OF THE PROCESSING is the owner of this domain.

DATA WE COLLECT
Visiting this website does not imply that the user provides personal data.

The data that may be provided by users may be processed by the Data Controller, being at all times retained and treated in accordance with current legislation on data protection.

When forms are used to collect personal data, the identification of the user will be understood to be correct, since it is the user himself who voluntarily enters his data in the forms and who is responsible for its accuracy. Likewise, the voluntary or mandatory nature of the fields or answers to be filled in will be indicated. Mandatory information is identified with an asterisk. The refusal to provide the data classified as mandatory will result in the non-provision of the service or information requested. In addition, data may be provided on a voluntary basis in order to better provide the requested service or information requested.

DATA PROTECTION
In accordance with Article 13 of the General Data Protection Regulation and Article 11 of the LOPDGDD, we inform you of the following:

The Data Controller is committed to the protection of the information it manages, not only for due compliance with the regulations that govern us, but also for the confidentiality of the personal data entrusted to us, specifically for the information we receive through our website.

In this line, we care about our users and their privacy, complying with the applicable regulations on data protection. To this end, we provide you with information regarding the processing of personal data that we carry out, with the aim that, at all times, you can know how we treat your data and the rights you have as the owner of the same.

FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?
The information you provide may be used to contact you in order to:

• To attend to, process and adequately manage the queries, comments, incidents or suggestions submitted,
• Manage basic administration tasks,
• Keep you informed, either by electronic means or mobile devices of any information that may be of interest to you,
• Statistical analysis of visits to the website and user behavior on it,
• To properly manage navigation through this website,
• For the exercise or defense of claims of any kind.

WHAT IS THE LEGITIMACY WITH WHICH WE TREAT YOUR DATA?
The processing of your data for the purposes described above is based on the consent given.

The Data Controller, under the protection of the legitimate interest that corresponds to it, may carry out the processing that is strictly necessary for the internal administration of the website (statistical analysis of visits to it and user behavior).

WHAT ARE YOUR RIGHTS?
You have the right to obtain confirmation as to whether we are processing personal data concerning you. In relation to your personal data you have the right to:

• Access to them.
• Request its rectification or suppression.
• Request the limitation of your treatment.
• Oppose your treatment.
• Request portability in a structured, commonly used, machine-readable format.
• Not to be subject to a decision based solely on the automated processing of your personal data.
• You may exercise such rights before the Data Controller. To do so, you may write to the address indicated above (section on the identity and contact details of the Controller), enclosing with your request a copy of an official identification document, or by sending an e-mail verified by electronic signature, in order to prove your identity, to the same e-mail address. 

RIGHT TO WITHDRAW CONSENT
The data subject shall have the right to withdraw his or her consent at any time.

Withdrawal of consent will not affect the lawfulness of the processing based on consent prior to its withdrawal.

RIGHT TO LODGE A COMPLAINT WITH THE SUPERVISORY AUTHORITY
At any time you may file a complaint with the Spanish Data Protection Agency: Calle Jorge Juan, nº6 (28001 - Madrid) www.aepd.es

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?
No communication of the personal data of the users of the website is foreseen. If the user uses the form whose purpose is to report a claim to the insurance company, the data will be communicated to the insurance company with which the user has an insurance contract.

INTERNATIONAL TRANSFERS
In general, the Data Controller will not carry out international transfers of personal data.

HOW LONG WILL WE KEEP YOUR DATA?
The data will be kept for the time necessary for the purpose for which they were provided or collected, without prejudice to, where appropriate, the exercise of your right of deletion. In relation to the processing necessary for sending information, we may keep your data as long as you do not ask us to delete it.

USE OF COOKIES
To know the Cookie Policy of the Data Controller access the following link Cookie Policy

MODIFICATION OF THE PRIVACY AND DATA PROTECTION POLICY
The Data Controller reserves the right to modify this Privacy and Data Protection Policy to adapt legislative developments, so we recommend reading it before each access and browsing the website. Notwithstanding the foregoing, the relationships established with users, prior to the modification of the Privacy Policy, shall be governed by the rules provided at the time the user accessed the website without prejudice to the provisions of the General Data Protection Regulation.

INTELLECTUAL AND INDUSTRIAL PROPERTY
The source code, graphic designs, images, photographs, sounds, animations, software, texts, as well as the information and, in short, the elements contained in the website are protected by Spanish legislation on intellectual and industrial property rights in favor of the Data Controller.

In any case, the user may view and use them for personal use, being prohibited their use for commercial purposes and, consequently, not being allowed the reproduction and / or publication, in whole or in part, or computer processing, distribution, dissemination, modification, transformation or decompilation, etc., without the prior written permission of the owner. When the reproduction is authorized, the source of the information must be indicated.

APPLICABLE LAW AND COMPETENT COURTS
The applicable legislation is Spanish law and for the resolution of any type of controversy that may arise from the use of this website, as well as the registration or contracting that may be carried out through it, the Courts and Tribunals of the domicile of the Data Controller are declared as competent jurisdiction, except in those cases in which the user holds the position of consumer and by legal imperative must submit to the courts of his domicile.