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FAQ - Frequently asked questions


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It is possible that during the contracting process or once you are a customer, doubts may arise as to how to act in certain cases. We will always be at your disposal for whatever you need, but here are the main doubts that we receive most frequently.

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Questions and Answers


Auto Insurance

Simply call the helpline number provided by your car insurance and they will arrange your repair with a specialist garage.

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If you practice sports such as fishing, hunting or sailing, you are obliged to take out Civil Liability Insurance. In the case of owning a recreational boat, the insurance will vary depending on the size and flag of the boat, for example.

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Nowadays, in order to allow you to use the golf course most golf courses will insist that you provide proof that you have taken out third party liability insurance.

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Unless your trolley has a number plate, lights, direction indicators and horn, and has been approved for use on roads (this applies not only to main roads, but also to roads within housing estates), use of the trolley on a public road is an offence and your cover will be invalidated.

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Yes, we include a green card with all policies.

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You can call the 24-hour helpline provided with your insurance policy, as this includes a service that can help you appeal the fine/sanction.

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Yes, in most cases car policies entitle you to a replacement car for a period of up to 35 days.

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Please contact us with their full names, dates of birth and a copy of their driving licence. For a small additional fee we will arrange for your children to be included on your policy during their stay with you.

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If you report with your policy a claim for which you were responsible, then any repairs made to your vehicle will be subject to the €300 excess. In other words, if the total cost of repairing your vehicle is €2,800, then the insurer will compensate you with €2,500. If, on the other hand, the claim is the fault of a third party and the third party's insurer accepts liability, then your vehicle will be repaired at no additional cost to you.

However, if the third party's insurance does not accept liability or simply does not respond, then you will have to report the claim under your policy (assuming you have comprehensive cover) and pay the €300.

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All vehicles must have at least third party liability insurance.

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