It is possible that during the contracting process or once you are a customer, doubts may arise as to how to act in certain cases. We will always be at your disposal for whatever you need, but here are the main doubts that we receive most frequently.
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Questions and Answers
General Insurance
Visit the claims section of our website to read the instructions.
Most Spanish policies are automatically renewed each year. We will notify you well in advance of the renewal date of your premium for the following year. If you have taken out insurance with an insurer that does NOT renew automatically, we will write to you well in advance of the renewal date and send you the renewal terms.
Write us a couple of lines by e-mail, fax or post. We will immediately follow your instructions to send you the necessary attachment.
We want to provide a high quality service, so your views and opinions are very important to us. So, if you are not satisfied with our services or feel that we have made a mistake, please write directly to the General Manager at the following e-mail address: danni@opdebeeck-worth.com or by post to: Op de Beeck & Worth Correduría de Seguros S.L.; C.C. Guadalmina IV, Locales 97-98, Guadalmina Alta, 29670 San Pedro de Alcántara, Málaga. Please attach your policy number, full name, address and contact telephone number(s). We will evaluate your complaint and try to find a satisfactory solution.
If you continue to feel dissatisfied, then please contact us at the following address:
INADE, Instituto Atlántico del Seguro, S. L. C/La Paz, 2 - Bajo 36202- VIGO (PONTEVEDRA) Fax: +34 986 48 56 53 Tel: +34 986 485 228
through this form.
Generally speaking, NO. In Spain, it is customary to receive the insurance policy when the policy is taken out and, thereafter, simply receive the payment receipt associated with the original policy.
Claims
You can contact us at any time and we will be happy to inform you about the handling of your claim and its status.
The information required to report a claim varies according to the type of claim. The most important thing is to report it as soon as you are aware of it and to send all the documentation you have.
Automobile Insurance Claims
Yes, we are happy to respect your no-claims bonus entitlement that you enjoyed with your previous insurer (even in the case of overseas insurers). All you need to do is to have the discount you enjoyed with them certified.
If the damage to your vehicle is so severe that repair is not feasible, then your insurer will make a settlement proposal based on the replacement value of your vehicle just prior to the loss. A vehicle will be considered irreparable when the cost of repair exceeds 80-85% of the value of the vehicle.
